How can we help?

Four steps, all on your phone:

1. Choose where you’ll pick up and return the car, and when.
2. Pick the car you like: what you see in the photos is what you get.
3. Book it, paying for the rental and the refundable deposit.
4. Walk up to the car at the marked spot, tap “Unlock” in your account and follow the steps.

A valid driving licence and a Sigvi account. The first time, you scan your licence when we ask you to confirm who you are. You only do this once.

You pay for the whole trip before it starts. After the rental we send an invoice based on the car’s own data.

If something on the invoice looks wrong, tell us within 2 working days.

Yes, a refundable deposit of 200 EUR, paid when you book together with the rental.

Yes. Get in touch before the rental ends and pay for the extra time. Returning the car late without extending costs a 50 EUR fine plus the extra time.

Before your rental starts we may replace the car you booked with a similar one, for example if it broke down. If no car is available at your pick-up point at the time you booked, you get back everything you paid in advance.

From your account, no earlier than the start of your rental. Follow the steps on your phone. The key and the car’s documents are inside the car.

Walk around the car and take photos of all four sides and the inside with the app. Check the tyres. If you see damage or something is missing, tell us before you drive: anything not reported is treated as happening during your rental.

Yes. The parking zone where you return the car can differ from the one where you picked it up. Choose “Return it somewhere else” when you search.

Park it in the return zone, legally. Leave the key and the documents inside, close the windows, engage the handbrake, then lock the car and take the return photos in the app.

You get the car with a full tank, clean inside and out. Bring it back the same way. If it comes back much dirtier than normal use, the cleaning is charged.

Yes. Tick “abroad” when you book. Trips abroad are priced differently, and the kilometres are unlimited across the EU.

No. The kilometres are unlimited across the EU.

Only you, the person who booked it. Handing the wheel to someone else isn’t allowed, and protection doesn’t cover a driver who isn’t registered in a Sigvi account.

No. All Sigvi cars are non-smoking.

Stop driving, call us at any hour on +370 660 99 911 and follow our instructions. What happens next depends on whether you chose road assistance or a protection package when you booked.

Make sure everyone is safe, then tell us and the police or other services straight away, and fill in the accident report form. Don’t keep driving if the car may not be safe.

The driver. Fines from the rental period are passed on to you, with an administration fee for handling them (see the terms).

Compulsory third-party liability insurance, which covers damage to other people and their property, and our support team around the clock. If someone else causes an accident and is known, we handle the claim through their insurance.

Four, in the booking window. Road assistance gets a technician to you, or tows the car, in Lithuania and abroad where possible. It doesn’t cover damage to the car.

Basic, Medium and Full protection add road assistance, a replacement car if a repair takes more than 24 hours, and a cap on what you pay for damage: your excess. The excess is 990 € with Basic, 390 € with Medium and 90 € with Full protection.

The most you pay yourself if the car is damaged. Everything above it is covered by your package, as long as you keep to the rental terms. Without a package you pay the full cost of damage you cause.

If the driver was under the influence of alcohol or drugs, went more than 20 km/h over the limit, caused the damage deliberately or through gross negligence, ignored warning lights, used the wrong fuel, left the scene of an accident, or let someone not registered in a Sigvi account drive. Then you pay the full damage, whatever package you chose.

It’s charged per day and depends on the car, the length of the rental and whether you’re going abroad. You see the exact price in the booking window before you confirm.

Often, yes: the at-fault driver’s insurer should cover a replacement car, or what you pay to rent one, while yours is repaired.

The details of the accident and the insurance claim number. We deal with the insurer directly.

Call +370 660 99 911 at any hour, or write to info@sigvi.com. We reply to emails within 4 business hours.

English, Lithuanian and Russian.